🌿 Sand & Soul FAQs
Frequently Asked Questions
Q. Is it safe to order online?
A. Absolutely. We prioritize the security of your personal information when you place an order on our website (or through any other channel). All data provided during the checkout process is kept strictly confidential and accessible only to authorized staff. Our team is regularly trained on our security and privacy practices.
For any questions regarding the security of shopping at Sand & Soul, feel free to reach out via email at sandandsoul.store@gmail.com.
Q. How can I place an order?
A.
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Select the product you’d like to purchase.
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Click the “Add To Cart” button.
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To buy more items, repeat the process for each product.
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Once done, click on the “Cart” option from the menu.
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Scroll down and select “Proceed to Checkout.”
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Enter your billing details and review your order summary and total cost.
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Click the “Place Order” button to confirm your purchase.
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You’ll receive a confirmation email with your order details.
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We offer Cash On Delivery (COD) as the payment method.
Q. How can I cancel my order on Sand & Soul?
A. If you have an account, log in and cancel directly. If you placed your order as a guest, you can cancel by calling our helpline during business hours. You can also cancel during the final confirmation call.
Q. What is your return policy?
A. To view our return policy, please visit the Return Policy page.
Q. What is your refund policy?
A. Please refer to our Refund Policy page for complete information.
Q. How much does shipping cost?
A. We offer Free Shipping — there is no delivery charge (AED 0/-).
Q. Which courier services do you use for deliveries?
A. We ship orders via Halan and Camel Delivery Services.
Q. How long does delivery take?
A. Orders are delivered within 2–3 business days after confirmation.
Q. How can I order a product that’s out of stock?
A. If a product is currently unavailable, you can place a pre-order by contacting us through call or email.